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Had an issue with your order?

Tell us what happened and we will get back to you within 24 hours. Depending on the situation we will refund, credit, or replace the item on your next order.

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All required fields are marked with a star. We will reply by email within one business day.

Have photos of the issue? Send them as a reply to our acknowledgement email and we will attach them to your case.

Prefer to email or call?

You can also reach us at support@ctfo.ca or by phone at 514-636-9192. Support hours: every day 8 AM to 1 PM.

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