Frequently Asked Questions

You can check out as a guest, but creating an account lets you reorder faster, track delivery, and earn points on every order. You also need to be signed in for orders to count toward loyalty milestones.

Add products to your cart, select a delivery date and zone at checkout, choose a payment method, and submit. Orders placed before noon often qualify for same-day delivery in daily zones. Quantities reserve in your cart for 30 minutes while you check out.

Once an order is placed it enters the picking queue, so we cannot edit it after the fact. If you need to add or change something, contact us right away and we will help where we can.

We use Cloudflare's bot detection to prevent abuse. Most customers are recognized as human immediately, but you may occasionally see a verification widget. Tick the empty checkbox and you will be able to proceed.

Pay through Stripe (Visa, Mastercard, American Express) or with Google Pay or Apple Pay. Your card details are never stored on our servers.

Yes. All payments go through Stripe, a PCI-DSS Level 1 compliant payment processor. We do not store full card numbers and we use HTTPS across the site.

We do not currently offer cash on delivery. All orders are paid online at checkout.

Enter your postal code at checkout. The system will confirm your zone and show available delivery days. You can also see all 16 zones on our Delivery Areas and Schedule page.

Delivery is a flat $5 to every zone we serve. It is free for West Island orders over $35 and free for orders over $50 in every other zone.

Montreal Core, West Island, NDG, and St-Laurent receive daily deliveries. Laval, the South Shore, and outer zones get specific days. Check the Delivery Areas and Schedule page for your area's exact schedule.

Same-day delivery is available for orders placed before noon in zones that receive daily delivery, subject to availability. We do not offer specific time windows because our drivers' routes determine the order of stops.

Please plan to be home, or have someone you trust there. If that is not possible, leave instructions at checkout (such as 'leave at back door' or 'buzz apartment 4B'). Orders are packed in paper bags, so refrigerate perishables soon after delivery, and we cannot leave orders somewhere unsafe.

Yes. Local pickup is always free with no minimum. Choose Local Pickup at checkout. Your order is prepared first thing in the morning and ready between 8 AM and 1 PM at our Dorval warehouse.

For hygiene and food safety, we cannot accept returns on items that have been touched, opened, or removed from their original packaging. If something arrives damaged, spoiled, or incorrect, contact us within 24 hours and we will refund, credit, or replace it on your next order.

Use the Order Report Form. Provide your order number, a description of the issue, and a photo if possible. We respond within one business day.

Refunds to your original payment method usually take 3 to 5 business days, depending on your bank. Store credits are applied to your account immediately and can be used on your next order.

Earn 1 point for every dollar you spend on any order. Points are credited automatically when your order is marked complete. You need to be signed in when you place the order for it to count.

Every 100 points equals $1 in checkout savings. Use any amount of your available points at checkout, no minimum required.

No. Points never expire. Accumulate them at your own pace.