Shipping & Returns

We deliver farm-fresh produce, quality meats, and everyday essentials across Montreal, Laval, the South Shore, the West Island, and surrounding regions, 16 zones in all.

• No subscription required. Order once or every week. No recurring fees, no memberships, no minimum to place an order.
• Earn points with each purchase. Every order earns reward points redeemable on future purchases.
• Flat $5 delivery. The fee is the same for every zone we serve. Delivery is free for West Island orders over $35 and free for orders over $50 in every other zone.

For a full list of zones, postal codes, delivery days, and fees, see our Delivery Areas and Schedule page.

We pick, pack, and deliver every order ourselves, from our Dorval warehouse to your front door.

• Someone should be home to receive the delivery. Please be at the address, or have someone you trust there, during your delivery window. You can leave specific instructions at checkout (for example, “leave at back door” or “ring the bell on arrival”).
• Refrigerate perishables promptly. Move perishables and frozen items to your fridge or freezer as soon as your order arrives. Orders are packed in paper bags, so prompt refrigeration keeps them at their best.
• Order updates. You’ll get emails at key moments: confirmation, preparation, and when your order leaves the warehouse.
• Product substitutions. At checkout, you can allow or refuse substitutions. If you allow them, we’ll swap any out-of-stock item for the closest available alternative.

Non-Returnable Items

For hygiene and food safety reasons, we are unable to accept returns on items that have been touched, opened, or removed from their original packaging. This applies to all fresh produce, meats, prepared meals, dairy products, and packaged goods once opened.

Damaged, Spoiled, or Incorrect Products

If an item arrives not fresh, damaged in transit, or different from what you ordered, please tell us within 24 hours of delivery. We take product quality seriously and want to make it right.

• Use our Order Feedback Form to describe the issue and, where possible, attach a photo of the affected item.
• We’ll look into it and respond within one business day.
• Depending on the situation, we’ll offer a refund to the original payment method, a store credit, or a replacement on your next order.

Refund Processing

We process approved refunds back to the original payment method. Timing depends on your bank, usually 3 to 5 business days. Store credits are applied to your account immediately and can be used on your next order.

Questions about your delivery, a return, or a refund? We’re here to help.

You can also submit an inquiry directly through our Contact page.