Privacy Policy

1. Information We Collect

We collect information in two categories: information you provide directly to us, and information collected automatically as you use our site.

Personal Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery addresses
• Payment information (processed securely via our payment provider)
• Order history and preferences
• Messages you send to our support team

Automatically Collected Information

When you visit our website, certain data is collected automatically, including:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL (the page that linked you to our site)
• Device type (desktop, mobile, tablet)

2. How We Collect Information

We use a variety of standard web technologies to collect the information described above.

Cookies

Our website uses cookies: small text files stored on your device. Cookies help us keep you signed in, remember your cart, and understand how you interact with our site. You can configure your browser to refuse cookies, but some features of our site may not function correctly if you do so.

Log Files

Like most websites, our servers automatically record log files each time you visit. These logs include your IP address, browser type, internet service provider, referring and exit pages, and timestamps. Log data is used for security monitoring, debugging, and aggregate analytics.

Web Beacons

Certain pages on our site or emails we send may contain small electronic images called web beacons (also known as pixel tags). Web beacons allow us to count visitors who have viewed a page or opened an email, and to gather other basic usage statistics.

3. Google Tag Manager and Analytics

We use Google Tag Manager to manage and deploy tracking scripts on our website. Through Tag Manager, we may load tools such as Google Analytics, which collects anonymized data about how visitors use our site, including page views, session duration, and traffic sources.

Google Analytics stores this data on Google servers in accordance with Google's own privacy policy. We do not share personally identifiable information with Google through these tools.

You can opt out of Google Analytics tracking by installing the official Google Analytics Opt-out Browser Add-on.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Processing orders: To fulfill your purchases, coordinate delivery, and send order confirmations and tracking updates.
• Customer service: To respond to your inquiries, resolve disputes, and troubleshoot account issues.
• Marketing communications: To send you promotional emails, weekly specials, and product announcements. You may unsubscribe at any time using the link in any email we send.
• Automatic newsletter subscription: When you create an account or place an order, your email address is automatically added to our newsletter mailing list so you receive information about specials, new products, and store news. You can opt out at any time.
• Site improvement: To analyze usage patterns, identify areas of improvement, and personalize your shopping experience.
• Fraud prevention and security: To detect and prevent unauthorized access, fraudulent transactions, and other illegal activities.
• Legal compliance: To comply with applicable Canadian laws and regulations, including PIPEDA and Quebec Law 25.

5. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

Service Providers

We work with trusted third-party vendors to operate our business, including payment processors, delivery logistics partners, email marketing platforms, and cloud hosting providers. These parties receive only the information necessary to perform their services and are contractually bound to keep it confidential.

Legal Requirements

We may disclose your information if required to do so by law, or in response to a valid subpoena, court order, government request, or to protect the rights, property, or safety of Marche CTFO, our customers, or others.

Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred as part of that transaction. We will notify you by email or by a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6. Your Rights

Depending on your province of residence and applicable law, you may have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may ask us to correct any inaccurate or incomplete information about you.
• Right of deletion: You may request that we delete your personal information, subject to certain legal or contractual obligations that require us to retain it.
• Right to opt out: You may unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at support@ctfo.ca. We will respond to your request within 30 days.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. Our website uses HTTPS encryption for all data in transit, and we store sensitive data using industry-standard security practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. If you become aware of any unauthorized use of your account, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please contact our privacy team: